Deluged by an influx of new clients, and saddled with processes stifled by twenty years of CYA steps and failed IT projects, caseworkers have been doing their best to keep their heads above water. Misguided attempts to privatize their work or “hold them accountable” have only further contributed to the crises. Rather than blaming workers, we at C!A™ empower them to transform their broken systems and regain the capacity to deliver vital services to our neediest citizens.
C!A has had the honor of transforming some of the nation’s most challenging human services programs. Working side by side with dedicated caseworkers, we have found ways to deliver access to food, health care, and social safety nets 70% faster while at the same time increasing capacity by more than 40% with no new investments in staffing and no big investments in technology. We have seen similar gains in the vital areas of child welfare, child support, and Medicaid.
These transformations are driven by our core values:
- The work of government is noble
- The people of government are amazing
- The systems of government are a mess