Deluged by an influx of new clients, and saddled with processes stifled by twenty years of CYA steps and failed IT projects, caseworkers have been doing their best to keep their heads above water. Misguided attempts to privatize their work or “hold them accountable” have only further contributed to the crises. Rather than blaming workers, we at C!A™ empower them to transform their broken systems and regain the capacity to deliver vital services to our neediest citizens.

C!A has had the honor of transforming some of the nation’s most challenging human services programs. Working side by side with dedicated caseworkers, we have found ways to deliver access to food, health care, and social safety nets 70% faster while at the same time increasing capacity by more than 40% with no new investments in staffing and no big investments in technology. We have seen similar gains in the vital areas of child welfare, child support, and Medicaid.

These transformations are driven by our core values:

  • The work of government is noble
  • The people of government are amazing
  • The systems of government are a mess

C!A’s award winning change agents can fundamentally change your culture by changing minds and fixing systems.

Improve process flow

Over years of process changes and different administrations, complexity creeps into government processes, making them difficult for customers and staff to navigate. C!A’s team of systems thinkers specializes in process flow and works with your people to create, implement, and sustain streamlined, standardized processes that increase your agency’s capacity to do more good.

Increase caseworker capacity

Government processes are riddled with too many touches, errors resulting from workers trying to rush, and ever-increasing customer demand. C!A strives to move processes back to basics, reducing actual touches and customer interactions, thus allowing workers to slow down and produce more work. This in turn results in reduced backlog and decreased overtime.

Enhance system intelligence

C!A’s business process redesign efforts often include custom configured implementation of PathOS, our proprietary cloud-based workload management system that allows organizations to track, collect, monitor, and report field operations and workloads in real-time, as well as help predict future workload levels, enabling organizations to optimize production for the best possible outcomes.

Co-management of day-to-day operations

C!A works hand-in-hand with executive leaders and local management to provide daily performance management guidance on how to accomplish an organization’s operational goals. We can also provide monitoring and oversight of an organization’s operations. Additionally, C!A often creates customized trainings, based on real-life data and scenarios, for management staff.