We know you want to do more good.  We did, too.

Public servants by experience and at heart, Change and Innovation Agency’s (C!A®) team of talented and award-winning change agents understands first-hand the challenges that you and your team face as you perform the vitally important – and noble – work of government. Ravaged by years of CYA, budget cuts, reorganizations, and half-finished technology projects, however, the systems of government simply don’t have the capacity to keep up with ever-increasing demand and expectations.

To help government transform and overcome these challenges, it is critical to think differently about the systems of government.  And that is what we bring to the table:  a new way of thinking that challenges the status quo and offers proven, innovative approaches that work for government to recover lost production capacity, improve accuracy and timeliness, improve customer service, and discover methods to more efficiently deliver services at a lower cost.

Simply stated – together, we work with you and your team to increase your capacity to do more good.

What does “doing more good” mean?

improvement in timeliness

reduction in time to certify foster families

40 – 130%
more families served

increased efficiencies before investing in new technology

faster hiring

faster procurement

improved fraud detection and higher yielding audits

take action up to 90% closer to decision points

60 – 80%
increase in same-day determinations

faster claims

avoided financial sanctions and court injunctions

Fresh thinking, fresh approach

While C!A’s team understands the status quo of government, they are not afraid to challenge it with new thinking.  It is this new thinking that has led to our clients’ success and helped them create a new way of doing government business.  To get a glimpse of how we think, check out these articles which highlight some of our most unique and effective approaches designed to help government do more good.

Our raving fans

In the words of our clients…

You could take our word for it – or you could take the word of those who have worked with us. Frankly, we hope you do both.

When we met C!A, we were in a tailspin. Our caseloads increased by 35 percent, we had a massive reduction in our workforce, we were under a hiring freeze, our timeliness rates were atrocious—in some offices they were down to 28 percent. We had no resources to meet the increased demand. They came in, calm and peaceful, and gave us control over that chaos. And that office with the abysmal timeliness rates, it’s operating at 98.2 percent.

Pankaj Bhanot, Benefit, Employment and Support Services Division, State of Hawaii Department of Human Services

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services, State of Alaska Division of Public Assistance