Managing service delivery of vital safety net programs is becoming increasingly more complex. As human services agencies evolve to meet customer demand with an ongoing virtual workforce, the trend to supply customers with 24/7 access to their benefits will only continue.
Current™, Change and Innovation Agency’s (C!A) proprietary operations management solution for human services, diminishes this complexity.
With its powerful, real-time insights at your fingertips, you can confidently manage all work + staff capacity in real time. Designed to optimize your agency’s performance and worker productivity, Current prioritizes work and delivers it to workers, ensuring as many customers as possible are served with the resources available each day.
By giving you needed visibility into your entire on-site and virtual operation, you will know every minute how well the agency is meeting demand and delivering access to benefits.
And, set up is easy. Workers simply need internet connectivity and a web browser to access it from any remote work location.