And… that’s exactly what Change & Innovation Agency (C!A®) does. Using our proven, capacity-building approaches and SaaS solutions, we help unemployment insurance agencies and other safety net programs consistently serve at least 40% more customers 70% faster.
Highly skilled in building staff capacity through business process redesign, C!A’s Unemployment Insurance Practice team is ready to help you take advantage of this opportunity. By redesigning your business processes and service delivery model, you will feel confident that you and your team are ready to provide the best possible service to customers when next they need you most.
It very well may be the calm before the storm. Now is the time to take advantage of this lull in activity – and the available funding – to ensure you and your team are prepared to serve all customers when the next crisis strikes timely.
If you would like to know more about business process redesign and how it can transform your operation, Peter Brady, Industry Manager for C!A’s Unemployment Insurance Practice, would welcome the chance to visit with you if you are attending the National Association of State Workforce Agencies (NASWA) Winter Policy Forum in Washington DC in February. Request a meeting and Peter will be in touch soon to coordinate a convenient time for you to meet.
More information regarding the NASWA Winter Policy Forum can be found here.