Build capacity and help kids and families thrive
Child Welfare
Give staff and supervisors more time to do their jobs
Rising above the challenges
Deluged by an influx of new cases, and saddled with outdated, broken and convoluted processes shaped by years of added non-coordinated CYA steps, new laws and regulations, underfunding and failed IT projects, caseworkers and supervisors – although doing their very best – cannot keep up with the ever-increasing demand.
Rather than blaming caseworkers and supervisors, we at C!A® empower them to transform their broken systems and regain the capacity they need to deliver vital services to help children and families.
What more can we do?
While it is our belief – and experience – that streamlining business processes is fundamental to helping caseworkers serve more families more timely and consistently, we continue to ask “What else can be done to do more good?”
It is this question that drives us to continually seek new, innovative approaches that challenge and disrupt the status quo and augment the important work of caseworkers to help them better help children and families in need.
Build capacity to help you help more kids and families thrive:
New, innovative approaches
Capacity-focused Process Redesign
Give staff and supervisors more time to do their jobs
What if you could spend 40% more time with families?
Increasing capacity has a tremendous positive impact on child welfare organizations, the quality of work and the morale of its workers. C!A’s team is dedicated to helping agencies that are strained due to turnover, vacancies, and high caseload, implement proven techniques that have helped others discover capacity, allowing them to spend more time on case work.
This new-found improvement allows workers to refocus on children, better manage complexity, and improve consistent quality in their family-centric practice.
From intake, to assessment, to on-going, to permanency and transitional youth services, working together we can achieve lasting results by implementing staff- and supervisor-designed, improved management systems, process management and first touch resolution techniques.
Want to explore how you can increase capacity to do more good? Contact us today.


Pre-CCWIS Process Redesign
Capacity via technology
How can we maximize capacity with our technology?
When preparing for a new CCWIS project, it is the perfect time to take a step back and evaluate how you and your team perform your very important work serving children and families. By redesigning how you do your work, you will undoubtedly discover opportunities to regain capacity, while ensuring you and your team perform work in the most efficient way possible.
Process redesign in advance of pursuing a new technology solution will help you optimize your technology investment, ensuring you are developing a solution that aligns with the new, streamlined processes.
As a leader for business process redesign in human services, C!A can help you redesign or enhance your processes, as well as develop technical requirements that will help you accommodate your new processes, capture additional capacity gains, and provide actionable insights that will further support your new way of performing your work. Working with your technology vendor, we can specify the functions and features that will make a real impact in your daily work and, ultimately, case outcomes.
Contact us today and let’s discuss how we can work with you to redesign your processes in support of investing in, developing, and implementing a successful technology solution.
Rethinking how work gets done: Delivering results that matter
75% reduction in time from initial report to fully documented assessment closure
85% reduction in assessment caseloads
45% reduction in subsequent substantiations and 65% fewer children returning into care
10% reduction in kids in care
80% more capacity to:
- Work more closely with families
- Improve on safety model
- Develop and support staff
Our approach for tackling the child welfare capacity crisis
As we work with child welfare agencies across the country, here’s what we’re learning.
We Serve
- C!A’s capacity building solutions for Child Welfare are currently implemented across 9 states and DC

Thought Leadership: Child Welfare
Helping Agencies Improve Efficiency through Innovation
A recent empirical study analyzing data from 156 countries revealed that increasing government efficiency can “significantly improve health outcomes,” with the most dramatic benefits felt by those aged 0–4 and over 50. Today, a majority of the U.S. seems to agree that government systems are not as efficient as they…
Addressing Burnout in Public Service Workers Through Process Improvements
Public service workers, including those in health, child services, social benefits, and more, are at an exceptionally high risk for burnout, but recent research indicates that the most powerful causes and remedies for this burnout might not be what many would expect. While it may appear that public service burnout…
Leading in Challenging Times: Lessons from the Human Services Summit at Harvard
Building on the success of last year’s event, the 2024 Human Services Summit at Harvard brought together more than 65 leaders from over 30 states for an enlightening and inspiring gathering at Harvard University in Cambridge, Massachusetts, in October. Themed “Leadership in Dynamic Times,” the summit explored strategies for leading with…
If You Started an Agency from Scratch Tomorrow, How Would You Do It?
Reflections on the 2024 ISM + PHSA Education Conference and Expo Each year, the American Public Human Services Association (APHSA) hosts the nation’s largest human services technology and legal conference. This year, the conference was attended by an impressive number of county, state, and federal leaders of human services agencies…