PHE Unwinding Archives

Using data to help redetermine Medicaid Eligibility

by Blake Shaw | Sep 10, 2023 | Business Process Redesign, PHE Unwinding

Much has been said about the unwinding of the Public Health Emergency for well over a year now. We were instructed to prepare ourselves and given various forms of guidance to do so. We attended webinars, hired consultants, and exchanged information. Now, six months...

Back to the Basics: Proven Approach to Identify, Tackle and Overcome Backlog

by Blake Shaw | Jun 25, 2023 | Business Process Redesign, PHE Unwinding

The end of the Public Health Emergency is coming at a time when Medicaid agencies across the country are already facing a staffing shortage, further fueling a capacity crisis. Despite the best intentions and resolve of Medicaid and social safety net agencies to...

Changing Our Relationship with Data: Solving Our Capacity Crisis by Making Data Work for Us, Not the Other Way Around

by admin | Oct 20, 2022 | Measurement, PHE Unwinding

Big data and analytics have been transforming industries from health care to finance. Even moribund and unchangeable baseball is being revolutionized by data. With rapid learning, big data promises to produce fresh insights that can transform strategy. Given this...

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

by Michael Jones | Jun 11, 2022 | Business Process Redesign, PHE Unwinding

As agencies across the country have been grappling with a new wave of customers seeking help due to the COVID-19 health crisis, they must now prepare for the massive number of existing customers who must be renewed after the public health emergency (PHE) and pandemic...

Child Welfare →

Child Care →

Child Support →

Medicaid, SNAP & Safety Net Programs →

Unemployment Insurance →

Transform how the work of government gets done

Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

View Consulting Solutions

Cutting Edge Technology for Public Sector

We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

Technology Solutions

Current™ →

Manage on-site and virtual operations in one seamless solution

Insights Engine™ →

Accelerate eligibility decisions for quicker access to benefits

Partners for a brighter future

While C!A’s team understands the status quo of government, they are not afraid to challenge it with new thinking. It is this new thinking that has led to our clients’ success and helped them create a new way of doing government business.

Let's Talk

About Change & Innovation →

Public servants by experience and at heart, Change & Innovation Agency’s (C!A®) team understands first-hand the challenges that you and your team face as you work to deliver vital safety net benefits to children and families in need.

Our Team →

Together, we work with you and your team to increase your capacity to do more good.

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

Thought Leadership

Learn more about human services innovation through this collection of articles written by our team of change agents

Newsroom

Read the latest news from Change & Innovation Agency

Capacity Calculator

Calculate the resources you need to increase your agency capacity

Case Studies

Learn about some of the greatest challenges facing government today and how government systems can be improved.