There are many, but tracking software — which various government agencies make use of every day – is one of the biggest.
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
Stop thinking about the work involved in a given task, and start thinking about everything else.
States and localities keep trying on the same pair of pants and expecting them to fit differently.
Moldy thinking about public employees can lead to a host of problems.
Clearly, the worst part about the public sector is its employees.
In the public sector, great customer service is nice. But there's something else that matters more.
In the public sector, there's one phrase that's downright bone-chilling.
All the challenges in government management share the same basic cause: a capacity problem.
HR is not the solution because people are not the problem.