Performance Improvement Archives

If You Started an Agency from Scratch Tomorrow, How Would You Do It?

by Bill Bott | Dec 3, 2024 | Business Process Redesign, General, Innovation, Performance Improvement

Reflections on the 2024 ISM + PHSA Education Conference and Expo Each year, the American Public Human Services Association (APHSA) hosts the nation’s largest human services technology and legal conference. This year, the conference was attended by an impressive...

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

by Bill Bott | Jun 22, 2021 | Performance Improvement

I was never really good at track. As a soccer player, I was used to running, and running, and running some more, but on the track, I could never translate all that running after a small ball, into crossing the finish line. Even though I gave up on track quite early, I...

Digging to the Real Root Cause

https://changeagents.info/wp-content/uploads/2020/05/PP_April2020Issue_FromOurPartners-RootCause.pdf

Management, Leadership and the Transformation Government Needs

https://www.governing.com/books/widgets.html

Eliminate Blind Spots to Improve Safety: More Eyes More Often

by Sean Toole | Aug 13, 2019 | Performance Improvement

When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of risk were missed, and the result is signiﬁcant harm or even...

The Fen-Phen Phenomenon is Killing Our Children

by Bill Bott | Jan 7, 2019 | Performance Improvement

Remember Fen-Phen? It was the miracle drug of the 1990s that promised to deliver on what every couch potato had been dreaming of: fitness in a pill. It was weight loss without the punishment of working out or the self-discipline needed to diet. It was everything we...

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