Measurement Archives

Helping Agencies Improve Efficiency through Innovation

by CIA Team | Feb 18, 2025 | Business Process Redesign, General, Innovation, Measurement

A recent empirical study analyzing data from 156 countries revealed that increasing government efficiency can “significantly improve health outcomes,” with the most dramatic benefits felt by those aged 0–4 and over 50. Today, a majority of the U.S. seems to agree that...

Changing Our Relationship with Data: Solving Our Capacity Crisis by Making Data Work for Us, Not the Other Way Around

by C!A Team | Oct 20, 2022 | Measurement, PHE Unwinding

Big data and analytics have been transforming industries from health care to finance. Even moribund and unchangeable baseball is being revolutionized by data. With rapid learning, big data promises to produce fresh insights that can transform strategy. Given this...

Band of Brothers

by C!A Team | Sep 7, 2022 | Measurement

Management-by-Fear is the current fad. Across the country, in conference rooms of every size, governors are looking at cabinet members’ performance measures and demanding to know why the curve isn’t bending. There are city managers berating department heads because...

Where are those outcomes I ordered?

by Sean Toole | Sep 3, 2019 | Measurement

It’s a little hard to remember what life was like before Amazon two-day shipping. I recently listened to a podcast describing how Amazon achieved two-day shipping, back in 2005, speeding up what used to take up to five days. It was an incredible transformation in the...

Gaming the System

by C!A Team | Aug 12, 2018 | Measurement

The public sector has invested great hope and massive fortunes in the promises of performance management. From dashboards and scorecards to STAT systems and big data platforms, we’ve bought into the idea that “what gets measured gets done” and if we want better...

Fear and Loathing in Chicago

https://www.changeagents.info/the-dark-side-of-accountability/

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