Business Process Redesign Archives

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

by Bill Bott | Apr 30, 2019 | Business Process Redesign

For several years now, I have been fortunate to work with a phenomenal group of public servants dedicating this portion of their professional lives to the noble work of child welfare. What they’ve taught me is that, nationally, we are living in crisis. In an area...

When Technology Is Not the Solution

by Bill Bott | Mar 14, 2019 | Business Process Redesign

I used to work for a very smart man who would always say, “The solution is not the solution, because the problem is not the problem.” He was continually frustrated by his management team addressing symptoms, but never assessing the root cause of their performance...

Child Welfare Capacity Crisis

by Bill Bott | Feb 5, 2019 | Business Process Redesign, Video

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A Capacity Crisis Risks Implementation of Family First

by Sean Toole | Jan 29, 2019 | Business Process Redesign

Family First adjusts IV-E funding so that States can provide more preventive services and reduces funding for residential group homes. It is intended to encourage Agencies to enable more children to remain in the home, and for children that are removed to place them...

CCWIS – A Call to Action to Increase Capacity

by Sean Toole | Jun 16, 2018 | Business Process Redesign

Many states are in the process of developing plans for implementing a Comprehensive Child Welfare Information System (CCWIS). These next-generation systems offer improved integration, connectivity, and reporting capabilities. However, too many of the plans for...

Adaptive Leadership: Streamlining Processes Before Automation

by Blake Shaw | Feb 23, 2018 | Business Process Redesign, Medicaid/Social Safety Net Programs

Adaptive leadership skills are crucial in human services agencies, many of which are still grappling with the tremendous capacity issues brought on by workload increases surrounding the crumbling of the national economy nearly a decade ago and the implementation of...

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