Business Process Redesign Archives

If Not Humans, Then What’s At the Center?

https://changeagents.info/wp-content/uploads/2020/07/PP_June2020Issue-TechSpeaks-IfNotHumans.pdf

What Public Managers Can Learn from the Ventilator Shortage

https://www.governing.com/now/What-Public-Managers-Can-Learn-from-the-Ventilator-Shortage.html

All We Need is Love…and Time

by Bill Bott, Lori Wolff | Feb 27, 2020 | Business Process Redesign

Transformation that Gets Results This issue is dedicated to “transformation” and the work we do to improve service for families, children, and clients. Improvement comes in many forms, a new technology system, and improved safety model, and new training to...

An Ounce of Prevention is Worth …

by Bill Bott | Oct 28, 2019 | Business Process Redesign

Ben Franklin gets credit for the axiom, “An ounce of prevention is worth a pound of cure.” Today, this adage has been used to describe every.thing from flu shots to public safety and almost any situation where some “up-front work” will help you avoid more work or...

Modernization Is Desperately Needed … But It’s Not Enough

by Bill Bott | Jun 24, 2019 | Business Process Redesign

Most of our child welfare agencies are working hard to modernize their Child Welfare Information Systems (CWIS) in an effort to give our workforce the most advanced tools available. There have been tremendous leaps in mobility, data mining, artiﬁcial intelligence, and...

We Don’t Need Another Hero: Improve Capacity to Save Supervisors

by Sean Toole | Jun 5, 2019 | Business Process Redesign

Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play. It is exacerbated by a system that requires them to constantly invent, adjust, and react to changing staff, cases, and endless policy and...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

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