Business Process Redesign Archives

How Will Your Child Welfare System Stack Up Against the Laws of Gravity

by Sean Toole | May 12, 2023 | Business Process Redesign, Innovation, Social Worker Staffing Shortages

Capacity-Building Strategies to Strengthen Your Agency’s Foundation Across the country, our child welfare systems are struggling with a lack of experienced staff. Unfortunately, high turnover and vacancies are occurring at a time when there are growing numbers of...

Capacity to Prevent Child Abuse All Year Long

by Laura Tibbets | Apr 14, 2023 | Business Process Redesign

April is Child Abuse Prevention Month. As a former child welfare worker, this month is always a time of reflection for me. In my local office, stress was high in April in anticipation of the influx of reports we would receive as a result of greater community awareness...

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

by Michael Jones | Jun 11, 2022 | Business Process Redesign, PHE Unwinding

As agencies across the country have been grappling with a new wave of customers seeking help due to the COVID-19 health crisis, they must now prepare for the massive number of existing customers who must be renewed after the public health emergency (PHE) and pandemic...

Fostering Hope: Rethink Foster Care to Increase Capacity

by Andi West, LMSW | May 28, 2022 | Business Process Redesign

As soon as I saw the caller ID, I knew I was moving kids that night. The foster family had been hanging on by a thread, and we both knew earlier in the week the placement wasn’t going to be a lasting fit. Almost immediately the entire office began working to find...

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

by Sean Toole | May 25, 2022 | Business Process Redesign, Social Worker Staffing Shortages

We are seeing signs of hope that the pandemic will soon be behind us. The economy is growing at an impressive pace. Unemployment is nearing historic lows, and job opportunities are plentiful. While these are certainly indicators that things are looking up after a...

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

by Andi West, LMSW | Mar 16, 2022 | Business Process Redesign

The definition of appreciation, according to Merriam-Webster, is the feeling of being grateful with an awareness or understanding of worth or value. As a social worker in the child welfare system for over a decade, the definition of appreciation materialized as a...

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