Never Settle for the Status Quo
“No matter how much money is invested in thoughtful innovation, the best technology in the world won’t save UI administrators when the next capacity crisis hits.” The sudden surge in unemployment claims during the pandemic overwhelmed every government agency...
Using data to help redetermine Medicaid Eligibility
Much has been said about the unwinding of the Public Health Emergency for well over a year now. We were instructed to prepare ourselves and given various forms of guidance to do so. We attended webinars, hired consultants, and exchanged information. Now, six months...
Go with the Flow: Increase Capacity to Transform Your Child Support Program
Never has the pressure to improve the program and do good on behalf of the children and families we serve been so intense. This pressure—fueled by increasing demands to improve federal measures and a new-found focus on parental engagement activities—comes at a time...
Back to the Basics: Proven Approach to Identify, Tackle and Overcome Backlog
The end of the Public Health Emergency is coming at a time when Medicaid agencies across the country are already facing a staffing shortage, further fueling a capacity crisis. Despite the best intentions and resolve of Medicaid and social safety net agencies to...
