Business Process Redesign Archives

Helping Agencies Improve Efficiency through Innovation

by CIA Team | Feb 18, 2025 | Business Process Redesign, General, Innovation, Measurement

A recent empirical study analyzing data from 156 countries revealed that increasing government efficiency can “significantly improve health outcomes,” with the most dramatic benefits felt by those aged 0–4 and over 50. Today, a majority of the U.S. seems to agree that...

Addressing Burnout in Public Service Workers Through Process Improvements

by CIA Team | Jan 6, 2025 | Business Process Redesign, General

Public service workers, including those in health, child services, social benefits, and more, are at an exceptionally high risk for burnout, but recent research indicates that the most powerful causes and remedies for this burnout might not be what many would expect....

Leading in Challenging Times: Lessons from the Human Services Summit at Harvard

by CIA Team | Dec 9, 2024 | Business Process Redesign, General, Innovation, Video

Building on the success of last year’s event, the 2024 Human Services Summit at Harvard brought together more than 65 leaders from over 30 states for an enlightening and inspiring gathering at Harvard University in Cambridge, Massachusetts, in October. Themed...

If You Started an Agency from Scratch Tomorrow, How Would You Do It?

by Bill Bott | Dec 3, 2024 | Business Process Redesign, General, Innovation, Performance Improvement

Reflections on the 2024 ISM + PHSA Education Conference and Expo Each year, the American Public Human Services Association (APHSA) hosts the nation’s largest human services technology and legal conference. This year, the conference was attended by an impressive...

What the ACA Reveals about Re-creating the Child Care System

by Angela Moore | Jun 8, 2024 | Business Process Redesign

Quality, affordable child care holds the key to improved lives for all – better futures for children, greater economic opportunity for families, and increased workforce capacity for local and state economies. Unfortunately, today in the U.S., many struggle with the...

On the Outside Looking In: Reimagining Child Care Program and Policy Through a Cross-Pollination Lens

by admin | Jun 4, 2024 | Business Process Redesign

There are numerous challenges facing the child care industry today. Many of these challenges—such as limited staffing, lengthy licensing process, convoluted administrative processes, and outdated technology solutions—are not new. Despite this reality, we continue to...

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Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

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We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

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Public servants by experience and at heart, Change & Innovation Agency’s (C!A®) team understands first-hand the challenges that you and your team face as you work to deliver vital safety net benefits to children and families in need.

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Together, we work with you and your team to increase your capacity to do more good.

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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