Business Process Redesign Archives

Building Resilient Unemployment Systems for Uncertain Times

by Peter Brady | Apr 15, 2025 | Business Process Redesign

Optimizing State Workforce Agencies in an Uncertain Economy One of the key indicators of a nation’s economic health is its unemployment rate. As the economy naturally ebbs and flows, the demand for essential public services – including unemployment benefits – rises...

Helping Agencies Improve Efficiency through Innovation

by CIA Team | Feb 18, 2025 | Business Process Redesign, General, Innovation, Measurement

A recent empirical study analyzing data from 156 countries revealed that increasing government efficiency can “significantly improve health outcomes,” with the most dramatic benefits felt by those aged 0–4 and over 50. Today, a majority of the U.S. seems to agree that...

Addressing Burnout in Public Service Workers Through Process Improvements

by CIA Team | Jan 6, 2025 | Business Process Redesign, General

Public service workers, including those in health, child services, social benefits, and more, are at an exceptionally high risk for burnout, but recent research indicates that the most powerful causes and remedies for this burnout might not be what many would expect....

Leading in Challenging Times: Lessons from the Human Services Summit at Harvard

by CIA Team | Dec 9, 2024 | Business Process Redesign, General, Innovation, Video

Building on the success of last year’s event, the 2024 Human Services Summit at Harvard brought together more than 65 leaders from over 30 states for an enlightening and inspiring gathering at Harvard University in Cambridge, Massachusetts, in October. Themed...

If You Started an Agency from Scratch Tomorrow, How Would You Do It?

by Bill Bott | Dec 3, 2024 | Business Process Redesign, General, Innovation, Performance Improvement

Reflections on the 2024 ISM + PHSA Education Conference and Expo Each year, the American Public Human Services Association (APHSA) hosts the nation’s largest human services technology and legal conference. This year, the conference was attended by an impressive...

What the ACA Reveals about Re-creating the Child Care System

by Angela Moore | Jun 8, 2024 | Business Process Redesign

Quality, affordable child care holds the key to improved lives for all – better futures for children, greater economic opportunity for families, and increased workforce capacity for local and state economies. Unfortunately, today in the U.S., many struggle with the...

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It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

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