As a leader, it is critical that you have the data you need to stay on top of what is going on across your operation. Knowing how well your team is delivering access to vital human services programs ensures you can take action now before it’s too late.
PathOS® – C!A’s powerful capacity analytics software – rises above all of your internal systems, such as eligibility, telephony, and document management, and aggregates the data from ALL access points, including lobby, non-lobby, call centers and processing centers. It provides you with a real-time view of how quickly clients are being served, if backlogs are developing, and where to reassign staff and resources.
PathOS provides you with the big picture, yet helps you focus in on areas that may need more attention or review without reconciling data from multiple systems.